Question 1

Do you do services on weekends?

Accepted Answer

Yes, we can organise services on Saturdays or Sundays if it is more suitable to the client.

Question 2

What happens if it rains the day after the service?

Accepted Answer

Light rain will not have an effect on the products placed around. Normally, rain on the next day does not significantly affect the effectiveness of the treatment. The treatment will only be compromised in cases of heavy or persistent rain.
We reccomended checking the weather forecast 48 hours prior to a booked service so that you can still re-schedule your booking within the 24 hour cancellation period.

Question 3

How can I properly prepare my home prior to treatment?

Accepted Answer

• Remove all clothes off the clothesline if any exterior spray is going to be carried out.
 • Close all windows prior to arrival
 • Clean and mop the day before treatment
 • Remove any food that is laying out
 • Cover all animal enclosuers including fish tanks (always inform your technician if you have pets in the home)
 • Ensure there is access to all areas of the home including roof and subfloor
 • If possible, keep driveways free as pest technician will require easy access to the property

Question 4

Are your products safe for my unborn or newborn baby?

Accepted Answer

The highest risk occurs when the product is applied. Therefore, we recommend you vacate the house while we are applying the product indoors. 
Our products are as safe as possible and our technicians are highly trained in their application to minimise the risk to people or pets.

Question 5

How do I make a payment?

Accepted Answer

You may pay at the time of your booking either by credit card or cash.

Question 6

What happens if it’s raining on the day of my service?

Accepted Answer

If there is only slight rain on the day, then the service can be carried out as normal as the rain will better help the products to soak in the treated areas.
However, if there is a heavy rain we can reschedule or service the internal home first, then return another day to complete the external home at no extra cost.

Question 7

Are your products safe for my pets?

Accepted Answer

We recommend you remove your pet from the area during treatment
We also recommend you move/empty any food and water bowls before the service commences.
If there is a treatment to be carried out to the exterior of the home, the ideal would be if the animal can be moved to a neighbour or friends property whilst the treatment is being carried out, or place your pet in a safe and encloced space whilst the exterior is being treated. Your pet can be returned outside once the products have dried which is approximatly 3-4 hours depending on the weather condition.

Question 8

What if I need to cancel or change a booking?

Accepted Answer

We will require a minimum of 24 hours notice for any change or cancellation otherwise 40% off the initial quote will be charged.

Question 9

How long does it take for the product to take effect?

Accepted Answer

The products will start to take effect immediately once applied in and around your home, however, they can take varying time frames to reach full effectiveness, which is usually 1-2 weeks.

Question 10

Are your products environmentally friendly?

Accepted Answer

The vast majority of gels, sprays and other pest control formulations available to the pest management industry are researched and manufactured with the health and safety of people and the environment as a top priority. All products are approved by the Australian Health Standard.

Question 11

Why am I seeing more pests after my treatment?

Accepted Answer

You may see an increase in pest activity after a treatment. This applies to ants, cockroaches, silverfish, rodents and more. Spiders are generally flushed out immediately post-treatment, however, some may still be suffering from the effects of our treatment and are capable of biting. Do not worry, as the increase pest activity will usually subside after two weeks. If pest activity has not subsided after a couple of weeks please contact us.

Question 12

What happens if it rains the day after the service?

Accepted Answer

Light rain will not have an effect on the products placed around. Normally, rain on the next day does not significantly affect the effectiveness of the treatment. The treatment will only be compromised in cases of heavy or persistent rain.
We reccomended checking the weather forecast 48 hours prior to a booked service so that you can still re-schedule your booking within the 24 hour cancellation period.

Question 13

Do I need to leave my home during the service?

Accepted Answer

Healthy adults do not usually need to leave your home during the service. However, if you are pregnant, have newborns/infants/children present in the home they will need to leave the premise during the treatment.

Question 14

Do I need to remove anything from my cupboards or move any furniture?

Accepted Answer

No, there is no need to remove any items from within your cupboards during standard treatments.

Question 15

How often should I have a service done?

Accepted Answer

It is recommended to have an annual Timber Pest Inspection or more frequently in higher risk areas and a General Pest Service annually or bi-annually (once or twice a year). Before summer is the most necessary time to spray.

Question 16

Is there a guarantee/warranty period?

Accepted Answer

Yes, all our services are accompanied by warranty periods for 6 months.

Question 17

Do I need to leave my home during the service?

Accepted Answer

Healthy adults do not usually need to leave your home during the service. However, if you are pregnant, have newborns/infants/children present in the home they will need to leave the premise during the treatment.

Question 18

Are your products safe for my unborn or newborn baby?

Accepted Answer

The highest risk occurs when the product is applied. Therefore, we recommend you vacate the house while we are applying the product indoors. 
Our products are as safe as possible and our technicians are highly trained in their application to minimise the risk to people or pets.

Question 19

Where abouts in my home do you service?

Accepted Answer

We service all areas of your home. Commonly treated areas are inside and outside of the house. If it is accessible, we will also service your roof void and subfloor area of your house.

Question 20

Are your products safe for my pets?

Accepted Answer

We recommend you remove your pet from the area during treatment
We also recommend you move/empty any food and water bowls before the service commences.
If there is a treatment to be carried out to the exterior of the home, the ideal would be if the animal can be moved to a neighbour or friends property whilst the treatment is being carried out, or place your pet in a safe and encloced space whilst the exterior is being treated. Your pet can be returned outside once the products have dried which is approximatly 3-4 hours depending on the weather condition.

Question 21

How long will the service take?

Accepted Answer

The duration of the service is dependent on the size of your home and the types of pests that are being treated. Our Standard Defence package is generally an hour.

Question 22

Will the products stain my carpet or ruin any furniture?

Accepted Answer

No, our products will not cause damage to your home or furniture. In the case of carpet beetle and flea treatments where the entire carpeted areas need to be treated we would test patch a small area of carpet prior to the treatment, if in doubt.

Question 23

How long does it take for the product to take effect?

Accepted Answer

The products will start to take effect immediately once applied in and around your home, however, they can take varying time frames to reach full effectiveness, which is usually 1-2 weeks.

Question 24

Is there a guarantee/warranty period?

Accepted Answer

Yes, all our services are accompanied by warranty periods for 6 months.

Question 25

Is there a guarantee/warranty period?

Accepted Answer

Yes, all our services are accompanied by warranty periods for 6 months.